Graduate portfolio
Industrial and Organisational Psychology Graduate with a Client-Service Background, Ready to Grow in Human Resources
I bring an understanding of people at work, accurate administration and strong communication, and I am eager to build practical HR experience.
01 / About
I hold a Bachelor of Social Science from the University of Cape Town, majoring in Psychology, Industrial and Organisational Psychology, and Social Development. I am currently completing my Postgraduate Diploma in Marketing, which has deepened my understanding of communication, motivation and decision-making, all useful in employee engagement and employer branding. Through fundraising, administration and coaching, I have learned to communicate with different people, handle information carefully and take responsibility. I am eager to learn recruitment, employee relations, training and HR administration in an organisation that puts people first.
02 / Proof
Situation
I worked as a call centre agent on the UCT Alumni Office's student fundraising campaign.
What I did
I held conversations with alumni and donors, adapting my approach to each person and communicating clearly and respectfully.
Result
I was recognised as the highest-earning caller on the team.
Situation
I worked as a temporary administrative assistant at BioSmart Scientific and as a qualified examination scribe for WCED.
What I did
I captured data, kept records and supported examinations, work that depends on accuracy, discretion and following procedure.
Result
I built habits HR administration relies on: careful handling of information and reliability.
Situation
I coach U9 and U12 girls' hockey teams.
What I did
I plan training sessions, explain skills clearly, give feedback and adapt my approach to different personalities.
Result
I help create a supportive environment where players grow in skill and confidence, the same thinking behind training, mentoring and performance development.
03 / Academic work
Alongside my psychology degree, my marketing studies have strengthened my ability to research a problem, weigh evidence and make a recommendation. In this assignment, I assessed Malaysia as a growth market for Ocean Basket, looking at halal and franchise regulation, the economy, digital delivery, local food culture and competitors such as Nando's and Manhattan Fish Market. I then used segmentation, targeting and positioning (STP) theory to decide who the brand should serve and how.
04 / Skills
05 / Journey
Cannons Creek Independent High School · Bachelor Pass, three distinctions and the Principal's Award.
BioSmart Scientific · Data capturing, reporting and record-keeping support.
Western Cape Education Department · Examination support requiring care and attention to detail.
University of Cape Town · Psychology, Industrial and Organisational Psychology, and Social Development.
UCT Alumni Office · Student fundraising campaign and client-facing communication.
Cannons Creek Primary School · Coaching U9 and U12 girls' teams.
University of Cape Town.
Head Girl · Hockey Team Captain · Google Analytics Certification, Google Skillshop.
06 / Contact
If my background could be a fit for your HR team, I'd be glad to connect.